Spa Etiquette

Upon Arrival

Please arrive 15 Minutes prior to your scheduled appointment. This will allow time for our therapists to prepare you for your treatment and for you to complete any necessary paperwork.

Westboro Spa and Hair Studio Client Medical History Form

Depending on the service you booked, you may be required to complete a client medical history form.

This form provides our service providers with the information needed to administer the treatments safely and without complication. Conditions such as pregnancy (or the possibility thereof), recent surgery or various other conditions can conflict with certain treatments and it is in your best interest to complete the necessary medical history form.

All information collected is strictly confidential and is only shared with the therapists who will be performing your treatment.

Our Team

We cannot guarantee requests for individual team members; however, we will make every attempt to honour your preferences for your favourite service provider.

Children

Westboro Spa and Hair Studio is a place for you to relax and enjoy personal care and attention. For the safety and enjoyment of our guests, we ask that you do not bring children into the spa area.

Cancellations

We request the courtesy of at least 24-hour cancelation notice on all spa packages and group bookings and at least 24 hours’ notice on all spa services. Please remember that when you cancel last minute or “no show” that is denying another client care. There will be a penalty for missed appointments.

Call Us at 613-722-3456 or Email Us.

Arriving Late

Late arrivals may require us to cancel or reduce the length of treatment with full charges applied. This policy has been established to ensure that subsequent treatment times are not affected by a previous client’s late arrival. We appreciate your co-operation and understanding in regard to this policy.

If you feel you are running late please call the mainline at 613-722-3456.

No Shows

Clients who fail to show for a service appointment will be asked to provide 50% of payment upfront when they are booking their next service – no exceptions will be provided. Please remember that when you cancel last minute or “no show” that is denying another client care. There will be a penalty for missed appointments.

All Prices are subject to change without notification.

Please remember to turn off cell phones, pagers, and personal music systems before entering the spa area.

 

Stay in Touch

Visit our Social Media pages to stay in touch with New Products, Announcements, Gift Ideas, Special Promotions, Sales, and More.

Or just to find out what our team has been up to by visiting this website regularly!

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